I have been lucky to work for some amazing companies over the last 20 years. From IBM to Sun, Compaq and CSC, I have had some great experiences and been able to take something away from them that has made me better.
However, what I started to notice more and more over the last five years, is that as the economic environment got harder, these large legacy tech companies started to become more and more inwardly focussed, and less focussed on the customer.
Don’t get me wrong now – I am all for internal alignment, improving internal processes and becoming a more efficient organisation – however when that becomes the end-game and the customer becomes an after-thought; well that is when you lose me.
The thing that has motivated me over my 20 years in sales, is when I have been able to help companies and government agencies, improve the way they do things. Whether that be the infrastructure for a new core-banking system, business analytics solution, or simply providing a product and service that “just works”, helping an organisation get a better-outcome is that thing that has motivated me most.
That’s why I’ve decided to invest my time in a firm that was more interested in the customer. A firm that would allow my to leverage my skills and capabilities, and those of my partners, to deliver truly excellent customer outcomes.
We are a small consulting firm – and what we do – is help people make their business run better.
So whether that be around a process, your people or leveraging technology – we are about helping you find better ways to do things.
We’ll never be the biggest brand in town, but we have amazing people who can help you solve big problems.
The thing that motivates us is being able to walk away from an engagement knowing that your business is in better shape now, than it was when we started.
So if you are looking for
- Ways to leverage technology more effectively
- Ways to be more efficient in your process,
- Ways that will help you improve your service capability into your customers, and
- Ways to save money leveraging technology
You should reach out to me and give me a call.
