Tag: Digital Transformation

19

Jul2016

Digital transformation and customer experience

July 19, 2016

Three things are happening that should make anyone with a customer-facing digital platform (which is pretty much any business) sit up and take notice; The attention span of humans is now ... Read More

09

May2016

Digital disruption is about Customer Experiences

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May 9, 2016

I had an interesting experience today. I needed to pay some rent on behalf of a friend of mine at a real estate agent and found out they only take cash and have no EFT facility. An organisation ripe for digital transformation ... Read More

11

Jul

8 things I’ve learned about using Social Networks

I’ve invested a lot of time and reading this year in understanding how I could better leverage social media platforms. This post is not written to ...

May

A modern day salesperson living in a changing world

Late last year I was looking around the office at my fellow sales colleagues and realised that unless I ...

May

Traditional IT Metrics Don’t Work For CX Management

I saw a great slide the other day that drove home to me the difference between traditional IT SLA’s and how they don’t translate into ...

May

Navigating those first 90 days in a new Sales role. My framework for Sales success.

There are a number of key attributes that make a great sales person. They need very finely tuned communication and interpersonal skills, need to be persistent, ...

Dec

To improve customer experience, first you need to measure it

Successful companies understand that they are in the business of customer experiences. And a great customer ...