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Tag: Digital Transformation
Digital transformation and customer experience
July 19, 2016
Three things are happening that should make anyone with a customer-facing digital platform (which is pretty much any business) sit up and take notice; The attention span of humans is now ...
Digital disruption is about Customer Experiences
May 9, 2016
I had an interesting experience today. I needed to pay some rent on behalf of a friend of mine at a real estate agent and found out they only take cash and have no EFT facility. An organisation ripe for digital transformation ...