Tag: #customer #experience #digital

07

Oct2016

Using data analytics for competitive advantage – in AFL & Business

October 7, 2016

I have been a follower of the AFL for a few years now, and I thought I knew a lot about the game. What I didn’t realise is how much data, and the use of data analytics have become such ... Read More

11

Jul

8 things I’ve learned about using Social Networks

I’ve invested a lot of time and reading this year in understanding how I could better leverage social media platforms. This post is not written to ...

May

A modern day salesperson living in a changing world

Late last year I was looking around the office at my fellow sales colleagues and realised that unless I ...

May

Traditional IT Metrics Don’t Work For CX Management

I saw a great slide the other day that drove home to me the difference between traditional IT SLA’s and how they don’t translate into ...

May

Navigating those first 90 days in a new Sales role. My framework for Sales success.

There are a number of key attributes that make a great sales person. They need very finely tuned communication and interpersonal skills, need to be persistent, ...

Dec

To improve customer experience, first you need to measure it

Successful companies understand that they are in the business of customer experiences. And a great customer ...