Tag: Business Practices

10

Jun2015

What do you do when the linkage between the Business and IT is broken

June 10, 2015

When the linkage between the business and IT is broken, you need to call The Advisory Hub. Check out our new infographic.

11

May2015

eProcurement Transformation

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May 11, 2015

How do you transform a large Mining Services organization from paper-based order requisitioning to electronic requisitioning, with a 100% conversion rate and 91% satisfaction rating? Imagine an environment of 700 users processing 1,000 requisitions per day, at 14 separate sites (working both day and night shifts), and a training schedule of ... Read More

11

Jul

8 things I’ve learned about using Social Networks

I’ve invested a lot of time and reading this year in understanding how I could better leverage social media platforms. This post is not written to ...

May

A modern day salesperson living in a changing world

Late last year I was looking around the office at my fellow sales colleagues and realised that unless I ...

May

Traditional IT Metrics Don’t Work For CX Management

I saw a great slide the other day that drove home to me the difference between traditional IT SLA’s and how they don’t translate into ...

May

Navigating those first 90 days in a new Sales role. My framework for Sales success.

There are a number of key attributes that make a great sales person. They need very finely tuned communication and interpersonal skills, need to be persistent, ...

Dec

To improve customer experience, first you need to measure it

Successful companies understand that they are in the business of customer experiences. And a great customer ...