Category:

22

Nov2015

The view from down here

November 22, 2015

I warmed to this guy from the start. He was a technical linchpin in the organisation, and everyone knew it. He had a wicked sense of humour, his knowledge and work ethic were first class and perhaps more importantly, he was the ... Read More

12

Nov2015

Would you like a Transformation with that?

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November 12, 2015

Transformation projects are, in the words of Mugatu, so hot right now! (Guess the movie?). To be fair, we’ve been calling projects, transformation projects, for quite a while. During the 90’s and 00’s many big ERP implementations were called ... Read More

11

Jul

8 things I’ve learned about using Social Networks

I’ve invested a lot of time and reading this year in understanding how I could better leverage social media platforms. This post is not written to ...

May

A modern day salesperson living in a changing world

Late last year I was looking around the office at my fellow sales colleagues and realised that unless I ...

May

Traditional IT Metrics Don’t Work For CX Management

I saw a great slide the other day that drove home to me the difference between traditional IT SLA’s and how they don’t translate into ...

May

Navigating those first 90 days in a new Sales role. My framework for Sales success.

There are a number of key attributes that make a great sales person. They need very finely tuned communication and interpersonal skills, need to be persistent, ...

Dec

To improve customer experience, first you need to measure it

Successful companies understand that they are in the business of customer experiences. And a great customer ...